Privacy Policy

Our Promise to Protect Your Privacy

We value your privacy and are committed to safeguarding your personal information. This policy explains how we collect, use, and protect your data, as well as the choices available to you. For transparency and easy access, this notice is available on our website footer and anywhere personal information may be requested.

Information We Collect and How It’s Collected

When you place an order with us, we collect basic contact and order-related details such as your name, email address, phone number (if provided), and billing and delivery addresses. All information is securely stored on GDPR-compliant servers.

Information We Do Not Store

Payment details entered on our website are encrypted and transmitted directly to our secure payment processing provider. We do not store or have access to your credit or debit card information.

How We Use Your Information

Your personal data is used to process and fulfil your order, as well as to send order updates and delivery notifications via email or SMS where applicable. This information is stored securely on our systems.

If you choose to opt in, we may also send you occasional marketing emails or text messages. You can unsubscribe or opt out at any time using the links provided in each message.

Data Sharing

We do not sell, rent, or share your personal information with third parties for marketing or advertising purposes.

Data Retention

Order and sales records are retained for at least six years to meet UK tax and accounting requirements.

Email and SMS contact details are kept until you choose to opt out, at which point your preference will be applied immediately.

Keeping Your Data Secure

We adhere to all applicable data protection laws, including UK GDPR and PECR. Our security measures and internal policies are regularly reviewed to ensure your personal data remains protected and that we stay compliant with legal requirements.

Your Rights: Access, Updates, and Deletion

You have the right to request access to, correction of, or deletion of your personal data. To do so, please contact us through our website.

You may also unsubscribe from marketing communications at any time using the opt-out links included in our emails or SMS messages.

Contact Us

If you have any questions or concerns about this privacy policy or how your data is handled, please contact us via our website.